Terms of service

 TERMS AND CONDITIONS

By purchasing at Wanderkauven Guitars, you are agreeing to our terms and conditions as stated herein.

ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us no later than 11:00am Pacific Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.

PRODUCTION AND SHIPPING LEAD TIMES: Orders are produced and shipped on a first-come, first-served basis, and larger orders may require additional lead times. All orders ship from our shop in Concord, California, and transit times may vary by your location and chosen freight carrier. If you are in need of an item in a specific time frame, please contact us; we may be able to move your order forward in our production schedule for a 15% expedite fee and/or upgrade your shipping speed.

WARRANTY: Wanderkauven Guitars. warrants that its custom guitars are free from defects in materials and workmanship, and will repair or replace any part which (under normal use) discloses such defects, if the product is returned to Wanderkauven Guitars. within two years from the date of purchase and provided that the product, upon examination by Wanderkauven Guitars discloses that it is defective. This warranty does not extend to any part of our products which has been damaged by misuse, accident, incorrect wiring, improper installation, use in violation of the instructions, tampering, alteration or repair outside of our shop. Customer assumes responsibility for all shipping charges to return the item to Wanderkauven Guitars in Concord, CA shop; in turn, Wanderkauven Guitars will pay return shipping to the customer provided the item falls within the warranty period as described above.

COLOR MATCHING AND COLOR FASTNESS: We endeavor to render our online product photos and color swatches as faithfully as possible. However, variations do occur and renderings on your screen may differ due to individual device and/or browser settings. By purchasing from Wanderkauven Guitars, you affirm that the color you see on your screen may not match the color of the product you receive exactly, and that returns and exchanges for color are not permissible. In addition, some pigments used in our product line may fade if exposed to strong light and are not eligible for warranty claims if Wanderkauven, in its sole discretion, determines that color fading has occurred due to such exposure.

INTERNATIONAL SHIPPING: All prices throughout our site are displayed in US Dollars. Duties, taxes, and other related import fees are not reflected in the shipping costs for shipments to destinations outside the USA. Any country-specific duties and taxes that may be due upon delivery are the sole responsibility of the recipient.

PRIVACY POLICY: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY: Your payment and personal information is always safe. Our software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.